- Usps delivery status not updated ebay how to#
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Ignore the buyer’s messagesĪs mentioned, the Money Back Guarantee entitles buyers to a refund if the item is not received. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation. Under eBay’s Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. It is not possible for sellers to claim that they cannot be responsible for missing or damaged items, even if stated in an item listing. Having previously discussed what sellers should do when an item goes missing, here are some pointers of what sellers should definitely avoid when dealing with ‘item not received’ claims.
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The ‘item not received’ request will close automatically within 24 hours if the tracking details show that the item was delivered to the same zip code as the buyer’s listed address.
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If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the buyer the full sale amount including the shipping cost.
![usps delivery status not updated ebay usps delivery status not updated ebay](https://support.ordoro.com/wp-content/uploads/2020/07/2020-07-30_16-52-48-1.png)
If tracking information shows item lost, refund the buyerĮBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. A seller’s next move will depend on the most recent status shown on the item tracking information.
![usps delivery status not updated ebay usps delivery status not updated ebay](http://img.auctiva.com/imgdata/0/1/5/3/4/4/webimg/305519325_tp.jpg)
When a buyer opens an ‘item not received’ request, the first thing a seller should do is check the tracking information.
![usps delivery status not updated ebay usps delivery status not updated ebay](https://ebay-au.s3-ap-southeast-2.amazonaws.com/s4%E6%89%93%E5%8D%B0%E6%9C%BA/4.jpg)
Not only is this helpful for the buyer, it usually reduces anxious messages to the seller concerning the location of the item.
![usps delivery status not updated ebay usps delivery status not updated ebay](https://i.ebayimg.com/images/g/BjEAAOSw2dJghxmL/s-l640.jpg)
It is good practice for eBay sellers to upload an item’s tracking information as soon as possible.
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This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Whether delivered to the wrong address or damaged enough for the label to be unreadable, having an item go missing is disappointing for both eBay buyer and seller.īuyers have up to 30 days after the estimated delivery date of an item to report it missing (). While the majority of eBay packages do arrive at their intended destination, it is an unavoidable fact of life that some do not.